Customer Experience Terminology

noun a state of inconvenience or trouble

verb to cause inconvenience or trouble to

• I hope my presence does not discommode you in any way.
• Sorry to discommode you, but could you move your car so I can get out?
• I don't want to discommode you, but could you hook me up with some cash?
• His stubbornness discommodes the flow of our teamwork.

noun a harmful or damaging action or effect, especially when done with the intention of helping or benefiting someone

• Providing inaccurate information to customers would be a disservice to them.
• Not telling your friend the truth would do them a disservice.
• Spreading rumors about someone is a major disservice.
• Choosing to ignore the warning signs would ultimately prove to be a disservice to yourself.

noun the friendly and generous reception and entertainment of guests, visitors, or strangers

• The hotel industry relies heavily on providing exceptional hospitality to its guests.
• My friend showed great hospitality by hosting a dinner party for us.
• The new restaurant in town has killer hospitality, you have to check it out!
• Her warmth and hospitality towards strangers was like a ray of sunshine on a cloudy day.

noun a moment or time when a decision or truth is revealed or becomes clear

• The moment of truth arrived when the final exam papers were handed out.
• I knew it was the moment of truth when she asked me to meet her parents.
• When the boss called me into his office, I knew it was the moment of truth.
• As the spotlight shone on her, she knew this was the moment of truth in her career.