Customer Service Etiquette

adjective brusque is an adjective that describes someone or something as abrupt or blunt in manner or speech

• The manager's brusque manner often intimidated his employees.
• She was taken aback by his brusque response.
• Don't be so brusque with me, I was just asking a question.
• His words were like a brusque slap in the face, leaving her stunned.

noun a feeling of superiority that is shown by an attitude of patronizing condescension

adjective condescending

• Her tone was dripping with condescension as she explained the concept to the new interns.
• He couldn't help but show his condescension towards his younger sibling's lack of knowledge.
• She rolled her eyes in a gesture of pure condescension when he asked a basic question.
• The towering skyscrapers seemed to look down upon the smaller buildings with a sense of condescension.

noun a quality of being brief and abrupt in speech or manner

• Her response was delivered with such curtness that it left everyone in the room feeling uneasy.
• I don't appreciate the curtness in his tone when he talks to me.
• She hit him with some serious curtness when he tried to flirt with her.
• The curtness of his actions spoke volumes about his true feelings towards the project.

verb To tuck in means to secure or wrap something tightly, usually in a bed or blanket.

• Before you begin eating, please remember to tuck in your napkin.
• Let's tuck in before the food gets cold!
• I'm so hungry, I can't wait to tuck into this meal!
• She always tucks in her children at night with a bedtime story.