Customer Service Terminology

noun a question or request for information

• Please submit your enquiry through our official contact form for a prompt response.
• If you have any questions, just shoot me an email and I'll get back to you.
• Hit me up if you've got any enquiries and I'll sort you out.
• Her mind was a constant enquiry into the mysteries of the universe.

noun a person who is unattractive or unpleasant in appearance

adjective describing the customer as unattractive or unpleasant in appearance

• The manager had to deal with an ugly customer who was causing a scene in the store.
• I overheard the cashier complaining about an ugly customer who was being rude.
• That ugly customer was a real pain in the neck for the staff to handle.
• Dealing with difficult customers can feel like facing an ugly customer at every turn.

noun a state or quality of being unfriendly; lack of friendliness or warmth

• The unfriendliness of the receptionist made the visitors feel unwelcome.
• I can't stand the unfriendliness of some of my coworkers.
• The unfriendliness of that bouncer was next level rude.
• The storm clouds gathered overhead, casting an air of unfriendliness over the once cheerful picnic.

adjective describing something that is intended to be seen or accessed by the public

• The public-facing website was designed to be user-friendly and informative.
• The public-facing side of the business is where customers interact with us.
• The public-facing stuff is what everyone sees, so we need to make sure it looks good.
• Her public-facing persona is always professional and polished, no matter the situation.

noun a person who replies or responds to something

verb None

adjective None

adverb None

pronoun None

preposition None

conjunction None

interjection None

article None

• The replier responded promptly to the email inquiry.
• The replier got back to me right away.
• The replier shot me a quick reply.
• The replier's words echoed in my mind long after the conversation ended.