Customer Service Terms

noun A person, typically a man or boy, who clears tables and assists waiters in a restaurant

• The busboy efficiently cleared the tables and refilled water glasses at the upscale restaurant.
• The busboy is responsible for cleaning up after customers and keeping the restaurant tidy.
• The busboy is the one who busses the tables and makes sure everything is clean.
• In the game of life, we all take turns being the busboy and cleaning up the messes left behind by others.

noun a question or request for information

verb to ask for information or investigate

• Customers often enquire about our return policy before making a purchase.
• Feel free to enquire with the receptionist if you have any questions.
• If you're curious about something, just shoot me an enquire.
• She enquired into the depths of his soul with her piercing gaze.

noun a person, place, thing, or idea

adjective a word that describes or gives more information about a noun

preposition a word that shows the relationship between a noun (or pronoun) and other words in a sentence

• The open door policy allows employees to freely communicate with management.
• Just knock before you enter, we usually have an open door policy around here.
• Hey, the boss has an open door if you need to chat about anything.
• His willingness to listen was like an open door in a world full of closed minds.

noun a book in which a bank or building society records the depositor's deposits, withdrawals, and interest

• Please remember to bring your passbook when you visit the bank to update your account.
• Hey, don't forget to carry your passbook when you go to the bank.
• Make sure you've got your passbook with you before heading to the bank.
• The passbook of knowledge is filled with the experiences of a lifetime.

noun a person who makes regular visits to check on or inspect something

• The roundsman diligently patrolled the neighborhood to ensure safety.
• The roundsman made sure everything was in order around the block.
• The roundsman was out there doing his thing, checking up on things.
• As a roundsman of the company, he made sure all tasks were completed smoothly.

verb to retrieve or regain possession of something that was given or taken away

adverb in a manner that involves retrieving or regaining possession

• The company decided to take back the defective products for a full refund.
• I'm going to take back that book I borrowed from you last week.
• I told him to take back his rude comment before things got ugly.
• It's time to take back control of your life and start making positive changes.

adjective describing something that is done or occurring at a suitable or opportune time

• It is crucial to submit your report in a timely manner to meet the deadline.
• Make sure you reply to the email in a timely fashion.
• I need you to show up at the party at a timely hour.
• Her timely intervention saved the project from failure.

• The company's policy on discrimination is clear: any form of harassment is unacceptable.
• It's completely unacceptable to show up late to a meeting without any notice.
• Dude, it's totally unacceptable to ghost someone after a date.
• In a civilized society, violence is considered unacceptable behavior.

noun a customer account that is of high value or strategic importance to a company

• The key account manager is responsible for maintaining relationships with the company's most important clients.
• The key account rep handles all the big clients for the company.
• The key account guru knows how to keep the VIP clients happy.
• In a business, key accounts are like the crown jewels that need to be protected and nurtured.