Customer Service Vocabulary

noun reparations made for a wrong or injury

• The company made amends for the mistake by issuing a public apology.
• I need to make amends with my friend after our argument.
• I'll make amends with her by buying her a coffee.
• Time cannot make amends for the loss of a loved one.

noun an accumulation of uncompleted work or matters awaiting attention or settlement

• The company is struggling to keep up with the backlog of orders due to supply chain issues.
• I have a huge backlog of emails to respond to, I really need to catch up.
• I can't go out tonight, I have a massive backlog of homework to finish.
• The backlog of unresolved issues in their relationship eventually led to a breakup.

verb to pester or harass someone persistently

adjective feeling annoyed or harassed by persistent questioning or urging

• She felt badgered by the persistent questioning from the reporter.
• Stop badgering me with all these questions!
• The salesperson kept badgering me to buy the product.
• His conscience badgered him for weeks after he made the wrong decision.

noun a person who works as a bellhop or bellman

• The bellboy assisted guests with their luggage as they checked into the hotel.
• Hey, can you call the bellboy to help us with our bags?
• I tipped the bellboy for bringing up my bags to the room.
• The bellboy of success always rings twice, be ready to answer when it comes knocking.

verb to make a great effort, especially in order to help or please someone

• The company is willing to bend over backwards to accommodate their clients' needs.
• I'll bend over backwards to help you with your project.
• She really bent over backwards to impress her crush.
• Sometimes you have to bend over backwards to reach your goals.

noun a maid who is employed to clean and maintain bedrooms in a hotel or large household

• The chambermaid diligently cleaned and tidied up the hotel rooms every day.
• The chambermaid always makes sure the rooms are spotless before guests arrive.
• The chambermaid is the one who makes sure everything is on point in the rooms.
• The chambermaid's attention to detail was like that of an artist creating a masterpiece.

noun a person employed to keep records or accounts in a business

verb not applicable

adjective not applicable

adverb not applicable

pronoun not applicable

preposition not applicable

conjunction not applicable

interjection not applicable

article not applicable

• The clerk at the courthouse processed all the legal documents efficiently.
• I asked the clerk at the store where to find the latest bestseller.
• The clerk at the DMV was so slow, it took forever to renew my license.
• As a clerk of the weather, he could predict storms with uncanny accuracy.

verb to treat with excessive care or kindness

• The young prince was coddled by his parents and never had to lift a finger.
• She's been coddled her whole life, so she doesn't know how to do anything for herself.
• Stop coddling him, he needs to learn how to take care of himself.
• The writer coddled his ideas, afraid to take any risks in his work.

noun the quality of being pleasant, friendly, and sociable

adjective congenial

• The congeniality of the team members greatly contributed to the success of the project.
• I always enjoy the congeniality of our weekly game nights with friends.
• The congeniality at the party last night was off the charts!
• The congeniality between the two rival groups was like a breath of fresh air in the tense atmosphere.

noun the quality of being friendly, warm, and polite

• The cordiality of their conversation was evident to all those present.
• Despite their differences, there was a sense of cordiality between them.
• They had a real chill vibe going on, full of cordiality.
• The cordiality between the two countries was like a warm embrace after years of conflict.

verb to treat with excessive indulgence or care

• The wealthy family would cosset their children with expensive toys and lavish vacations.
• She tends to cosset her pet dog with gourmet treats and cozy blankets.
• I'm going to cosset myself with a spa day this weekend.
• The artist would cosset his creative ideas, nurturing them until they were ready to be brought to life.

noun polite behavior; a polite gesture or remark

adjective showing politeness and respect

• It is common courtesy to hold the door open for someone behind you.
• Thanks for the courtesy of letting me go first in line.
• He showed some courtesy by giving me a heads up about the meeting.
• Her kind words were a courtesy that brightened my day.

noun a person's outward behavior or bearing

adjective relating to a person's behavior or attitude

• His calm and composed demeanor during the meeting impressed everyone.
• She has a friendly demeanor that makes it easy to approach her.
• I can't stand his cocky demeanor, it's so off-putting.
• The storm's fierce demeanor was a warning of the chaos to come.

noun A lack of courtesy or politeness; rudeness or impoliteness

• The employee was reprimanded for showing discourtesy towards a customer.
• I can't believe the discourtesy she showed by not saying thank you.
• Don't be such a jerk, that's pure discourtesy.
• In a world where kindness is currency, discourtesy is bankruptcy.

verb to refuse or fail to do something that is requested or expected

• It would greatly disoblige me if you were unable to attend the meeting.
• I hope I'm not going to disoblige you by asking for a favor.
• I don't want to disoblige you, but can you cover my shift tonight?
• His refusal to help disoblige his friends left them feeling disappointed.

noun the act of increasing or intensifying

• The escalation of tensions between the two countries is concerning.
• Things are really heating up between them, it's getting intense.
• The situation is getting out of hand, it's escalating quickly.
• The escalation of emotions in the room was palpable.

noun the state or quality of being fulfilled; completion or achievement of a goal or desire

• The company strives to provide job fulfillment for all employees.
• Finding fulfillment in your work is key to long-term happiness.
• I'm chasing that feeling of fulfillment in everything I do.
• True fulfillment comes from within, not from external sources.

noun a sum of money given to someone for their services beyond what is due or usual

• It is customary to leave a gratuity for excellent service at restaurants.
• Don't forget to tip the waiter, gratuity is not included in the bill.
• I always make sure to throw in some extra cash for a sweet gratuity.
• A kind gesture can be seen as a gratuity for someone's hard work.

verb to address with salutations or expressions of kind wishes; to welcome

• It is customary to greet your guests upon their arrival.
• Hey, don't forget to greet everyone when they come in.
• Yo, make sure you greet all the homies when they show up.
• The sun greeted the horizon with a burst of color as it rose in the morning.

interjection used to greet someone or attract their attention

• Hello, it is a pleasure to meet you.
• Hey there, how's it going?
• Yo, what's up?
• Hello darkness, my old friend.

noun a person who is next in line or rank

adjective describing something that is happening or done without delay; instant

• The company requires immediate action to address the security breach.
• We need to do something about this right now.
• Let's handle this ASAP.
• Time is of the essence, we must act immediately.

adjective a word that describes or gives more information about a noun, in this case, 'impeccable' describes something that is perfect or flawless

• The candidate's impeccable record of service to the community impressed the selection committee.
• Her taste in fashion is impeccable; she always looks so put together.
• That new sushi place downtown has impeccable rolls, you have to try them!
• His ability to navigate complex situations with impeccable precision is truly impressive.

noun a person who asks questions or seeks information

• The inquirer requested more information about the company's financial performance.
• The inquirer wanted to know more about how the business is doing financially.
• The curious cat was the main inquirer about the new project.
• The inquirer delved deep into the mysteries of the ancient ruins.

noun a person's responsibility or duty

verb to have or retain possession of something

• It is important to keep a record of all transactions for audit purposes.
• I always keep a spare key hidden outside in case I lock myself out.
• I'll keep you posted on any updates about the party.
• She couldn't keep her emotions in check during the emotional speech.

noun a category of people or things having common characteristics

adjective having or showing a friendly, generous, or considerate nature

adverb in a kind manner

• She is known for her kind demeanor and willingness to help others.
• He's a really kind guy who always goes out of his way to lend a hand.
• She's one of the kindest people I know, always looking out for everyone.
• His words were kind, but his actions spoke otherwise.

noun something that is successful or of high quality

verb to fulfill or carry out a promise or commitment

adjective satisfactory or of high quality

• It is important to make good on your promises in order to maintain trust in a professional setting.
• I'll make good on my offer to help you move this weekend.
• I promise to make good on my end of the deal.
• Sometimes you have to make good on a bad situation and turn it into something positive.

noun noninterruption - the act of not interrupting or disturbing something

• The meeting proceeded smoothly with a strict policy of noninterruption.
• Let's have a noninterruption rule during our study session.
• We need to keep it chill and have a vibe of noninterruption in this conversation.
• His focus was like a fortress, allowing for a state of noninterruption in his work.

adjective willing to do a service or favor; helpful

• The receptionist was very obliging and helped me with all my inquiries.
• My neighbor is always so obliging, offering to help with anything I need.
• I asked my friend to be obliging and cover for me at work, and he came through.
• The sun was obliging, shining brightly on our picnic in the park.

adjective showing a lack of friendliness or enthusiasm; reserved

adverb in a manner that shows a lack of friendliness or enthusiasm

• Her offish demeanor made it difficult for others to approach her at the networking event.
• I could tell by his offish attitude that he wasn't in the mood to talk.
• She was acting all offish when I asked her about the party.
• The dark clouds looming overhead gave the sky an offish appearance.

adjective able to be passed or traveled through; satisfactory or adequate but not outstanding

• The quality of the work was only passable, not exceptional.
• The movie was just passable, nothing special.
• The party was passable, but nothing to write home about.
• His excuse for being late was only passable, not very convincing.

noun an unresolved or undecided matter

adjective awaiting a conclusion or decision; unresolved or undecided

• The decision on the merger is pending approval from the board of directors.
• I have a few pending tasks to complete before the end of the day.
• I can't hang out tonight, I have some pending stuff to take care of.
• The outcome of the election is pending, and everyone is on edge waiting for the results.

adjective having an pleasing appearance or personality, friendly and sociable

• The new employee is very personable and easily connects with clients.
• She's so personable, everyone loves talking to her at parties.
• He's a super personable dude, always cracking jokes and making people feel comfortable.
• Her smile was like a personable ray of sunshine, brightening up the room.

noun a polite remark or gesture, especially one made in social situations

• During the meeting, they exchanged pleasantries before getting down to business.
• At the party, they greeted each other with pleasantries before grabbing a drink.
• I'm not in the mood for pleasantries, let's just get to the point.
• The pleasantries of small talk can sometimes mask deeper emotions.

verb to reply or react to something

preposition a word that shows the relationship between a noun or pronoun and other words in a sentence, in this case indicating the action of replying or reacting to something

• It is important for businesses to promptly respond to customer inquiries.
• Hey, can you respond to my text message?
• I'll hit you up later, make sure to respond to my DM.
• The artist's work is meant to evoke emotions and encourage viewers to respond to the imagery.

noun a person or thing that is responsive

adjective describing something that reacts quickly and positively to something

• The new website design is highly responsive to different screen sizes.
• I love how this app is so responsive, it never lags or crashes.
• That customer service rep was super responsive, they got back to me right away.
• Her heart was not as responsive to his advances as he had hoped.

noun A person who sells goods or services

• The salesman presented the new product line to the potential clients.
• The salesman showed off the new products to the customers.
• The salesman pitched the goods to the folks.
• The salesman was like a smooth-talking magician, selling dreams to the audience.

noun a satisfactory result or outcome

adjective describing something that meets expectations or requirements

• The results of the experiment were deemed satisfactory by the research team.
• I think the movie was pretty satisfactory, nothing too exciting though.
• The food at that restaurant was so-so, not really satisfactory in my opinion.
• Her smile was like a satisfactory conclusion to a long day.

noun a person employed to provide a service, especially in a technical or mechanical capacity

• The serviceman arrived promptly to fix the issue with the air conditioning unit.
• I heard the serviceman is coming tomorrow to look at the leaky faucet.
• The serviceman is a pro at fixing stuff around the house.
• The serviceman of the team always comes through in clutch situations.

noun A facial expression formed by flexing the muscles around the eyes and mouth, often indicating happiness or amusement

• She greeted everyone with a warm smile as they entered the room.
• Whenever she sees her crush, she can't help but smile from ear to ear.
• His cheesy pickup lines always make her smile, no matter how bad they are.
• The thought of her upcoming vacation made her heart smile with anticipation.

noun the quality or state of being speedy; swiftness

• The speediness of the delivery service was impressive.
• I was amazed by the speediness of the pizza delivery guy.
• I can't believe the speediness of that new sports car!
• Her speediness in completing the project was like lightning.

noun a thing that bears the weight of something or keeps it upright

verb to bear all or part of the weight of; hold up

• The company provides excellent customer support for any technical issues.
• I always turn to my best friend for emotional support when I'm feeling down.
• I've got your back, bro. I'll always support you no matter what.
• The strong foundation of trust and understanding supports their relationship through tough times.

noun a certain or guaranteed outcome or result

• Certainly, I can assist you with that task. Sure thing.
• Sure thing, I'll meet you at the coffee shop at 3pm.
• You want me to pick up some snacks for the party? Sure thing!
• If you need help with your presentation, sure thing, I've got your back.

noun a quality of being unfriendly or rude in a bad-tempered way

• The customer was taken aback by the surliness of the salesperson.
• His surliness really put a damper on the party.
• I can't stand her constant surliness, it's so annoying.
• The dark clouds overhead seemed to mirror his surliness.

noun a feeling or expression of gratitude

verb to express gratitude or appreciation

• I would like to extend my sincerest thanks for your generous donation.
• Thanks a lot for helping me out with the project.
• Big thank you for covering my shift at work, you're a lifesaver!
• Her smile was like a warm thank you that brightened up my day.

• The judge made a decision then and there, without any further delay.
• I decided to confront him about it then and there, instead of waiting.
• She told him to stop being a jerk then and there.
• The idea struck me like a lightning bolt, and I knew then and there that it was the right choice.

adjective A word that describes or modifies a noun or pronoun. In this case, 'ungracious' describes someone who is rude, impolite, or lacking in manners.

• His ungracious behavior at the dinner party was quite off-putting.
• She gave an ungracious response when asked to help with the project.
• Don't be so ungracious about it, just give it a try.
• The storm's ungracious arrival caught everyone by surprise.

noun a person who uses a computer or other electronic device

• The user must input their credentials to access the system.
• Hey user, don't forget to log in before using the app.
• Yo, user, gotta sign in first to use this thing.
• The user is like a navigator, guiding their way through the digital landscape.

noun a greeting or reception given upon someone's arrival

verb to greet or receive someone with pleasure or goodwill

adjective giving pleasure or satisfaction; received with pleasure or hospitality

adverb in a pleasing or hospitable manner

• We would like to extend a warm welcome to all the distinguished guests present here today.
• Hey there! Welcome to the party, make yourself at home.
• Yo, welcome to the crew! Glad to have you on board.
• Change can be daunting, but sometimes we have to welcome it with open arms for growth to happen.

noun a set of symptoms experienced by patients who are treated as very important persons, leading to potentially negative outcomes

• VIP syndrome refers to the phenomenon where high-profile individuals receive special treatment in medical settings.
• The VIP syndrome is real - celebrities always seem to get faster service at the hospital.
• I hate when people pull the VIP syndrome card to get ahead in line.
• In the world of politics, suffering from VIP syndrome can lead to a disconnect from the realities of everyday life.

noun a person, place, thing, or idea

adjective describing word that modifies a noun or pronoun

adverb a word that modifies a verb, adjective, or other adverb

preposition a word that shows the relationship between a noun or pronoun and other words in a sentence

article a word that is used to specify a noun

• The train arrived dead on time, as scheduled.
• She always manages to be dead on time for our meetings.
• We need to be dead on time for the concert or we'll miss the opening act.
• His prediction was dead on time with the actual outcome of the event.

noun A person or thing that causes disappointment or fails to meet expectations

• The company's poor performance in the last quarter was a major disappointer for shareholders.
• I was really looking forward to the concert, but it turned out to be a big disappointer.
• That movie was a total disappointer, I expected so much more.
• The broken promise was a disappointer for all those involved.

noun a toll-free telephone number that customers can call for free

adjective describing something that is free to call from a telephone

• Customers can contact our customer service team for free by calling our Freephone number.
• Just give us a ring on the Freephone if you have any questions.
• Hit up the Freephone if you need help, it won't cost you a dime.
• The Freephone is like a lifeline for those in need of assistance.

noun a system in which a caller must pay for a call to a particular number or area

• The company charges a fee for each toll call made on their network.
• I didn't realize it was a toll call until I saw the charges on my phone bill.
• I avoid making toll calls because they can really add up.
• The toll call of responsibility weighed heavily on his conscience.

noun the quality of being friendly, pleasant, and agreeable

• Her amiableness made her a favorite among her colleagues.
• I always enjoy spending time with Sarah because of her natural amiableness.
• Dude, that guy's amiableness is off the charts.
• The amiableness of the old bookstore gave it a cozy and welcoming atmosphere.

noun a person who is called or summoned, especially in a legal context

• The callee is the person who receives a phone call.
• Make sure to leave a voicemail for the callee if they don't pick up.
• Hey, did the callee get back to you about the meeting?
• In this situation, you are the callee and I am the caller.

noun the quality of continuing to exist or endure; perseverance

• The success of the project was largely due to the team's persistency in overcoming challenges.
• Her persistency in asking for a raise finally paid off.
• I admire his persistency in chasing after his crush.
• The persistency of the rain throughout the week made everything feel gloomy.

noun formal politeness or courteous behavior

adjective polite or courteous

• Her politesse and grace were evident in every interaction she had.
• He showed great politesse by holding the door open for the elderly woman.
• I appreciate your politesse in not calling me out in front of everyone.
• The politesse of his words masked the true intentions behind them.

noun a service provided by a company or individual to help troubleshoot and solve technical problems with electronic devices or software

• The company offers 24/7 tech support to assist with any technical issues.
• I had to call tech support because my computer was acting up.
• I'm gonna hit up tech support to see if they can help me fix my phone.
• In life, friends can be your greatest tech support during challenging times.

noun a noun is a word that refers to a person, place, thing, event, substance, or quality

adjective a word that describes or modifies a noun

• The casualness of his demeanor during the job interview was off-putting to the hiring manager.
• I love the casualness of this restaurant, you can come in wearing anything and still feel comfortable.
• Her casualness about the whole situation was kind of annoying, like she didn't even care.
• The casualness with which he handled the delicate situation showed a lack of understanding of its importance.

noun A method of political campaigning in which volunteers make phone calls to potential voters to persuade them to support a particular candidate or issue.

• The political campaign organized a phonebank to reach out to potential voters.
• I signed up to phonebank for the candidate I support in the upcoming election.
• I'm phonebanking tonight to help spread the word about our cause.
• Sometimes it feels like I'm phonebanking my way through life, constantly reaching out to others for support.

noun A person or organization that advocates for the rights and interests of consumers

• The consumer champion fought for fair pricing and quality standards in the industry.
• The consumer champion always knows where to find the best deals.
• That guy is a total consumer champion, he knows all the tricks to save money.
• She was like a consumer champion, always looking out for the best interests of her friends and family.

noun a person who operates the checkout counter in a store

• The checkout operator efficiently scanned each item and processed the payment.
• The checkout operator was super quick at scanning my groceries.
• That checkout operator was on fire, scanning items like a boss.
• The checkout operator was like a well-oiled machine, smoothly processing each transaction.

noun a person who works in a cannabis dispensary, assisting customers with selecting and purchasing marijuana products

• The budtender at the dispensary was knowledgeable about the different strains of cannabis.
• I always chat with the budtender when I go pick up my weed.
• The budtender hooked me up with some great buds last time.
• As a budtender of life, he always knew how to provide comfort and guidance in times of need.

adjective showing or characterized by good-natured manner, friendliness, and geniality

• His bonhomous demeanor made him a favorite among his colleagues.
• Everyone loves hanging out with him because he's so bonhomous.
• He's the most bonhomous dude I know.
• Her bonhomous personality lit up the room like a beacon of positivity.

noun 24/7/365 is a noun phrase that represents continuous availability or operation without interruption.

adverb 24/7/365 functions as an adverbial phrase, indicating that something is happening constantly or all the time.

• Our customer service team is available 24/7/365 to assist with any inquiries or issues.
• You can reach me 24/7/365 if you need anything, I'm always here to help.
• I'm on call 24/7/365, so hit me up anytime you need me.
• Love knows no bounds, it's a commitment to be there for each other 24/7/365.

noun Salary is a fixed regular payment, typically paid on a monthly basis, made by an employer to an employee.

• Please provide your telephone number and salary details on the application form.
• Hey, don't forget to fill in your phone number and salary info on the form.
• Make sure to drop your digits and salary deets on the form, okay?
• Your telephone number is like your calling card, and your salary is the reward for your hard work.

noun a gender-neutral term for a waiter or waitress

• The waitron at the upscale restaurant was impeccably dressed and provided excellent service.
• I asked the waitron for some extra napkins because I spilled my drink.
• The waitron at the diner was super chill and gave us free dessert.
• The waitron of life always seems to make us wait for what we want most.

adverb to a greater degree or extent; farther; additionally

preposition in excess of; more than; surpassing

• The employee went above and beyond to complete the project ahead of schedule.
• She always goes above and beyond to help out her friends.
• I can't believe he went above and beyond to throw her a surprise party.
• Her dedication to her work goes above and beyond what is expected.

noun a person who adapts oneself to suit the needs or wishes of others

• The accommodator made sure all the guests had a comfortable stay at the hotel.
• The accommodator was really helpful in finding us a good table at the restaurant.
• The accommodator hooked us up with some extra pillows for the room.
• She was known as the accommodator of the group, always willing to adjust plans to make everyone happy.

noun the quality of being friendly, pleasant, and easy to talk to

• Her affableness made her a popular hostess among the upper class society.
• I always enjoy hanging out with Sarah because of her affableness.
• Dude, his affableness is off the charts!
• The garden's affableness welcomed visitors with open arms.

adverb in a friendly and pleasant manner

• The CEO greeted the new employees affably during their orientation.
• She always talks affably to everyone she meets.
• He's so affably cool, everyone wants to be his friend.
• The sun shone affably on the picnic, creating a warm and inviting atmosphere.