Service Industry Jargon

noun A person who propels and steers a gondola, especially in Venice.

• The gondolier expertly navigated the narrow canals of Venice.
• The gondolier took us on a relaxing ride through the waterways.
• That gondolier sure knows how to steer this thing!
• She was like a gondolier, guiding us through the ups and downs of life.

noun a group of people who work for an organization or business

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• The staff at the hotel were very professional and attentive to our needs.
• The staff at the restaurant were super friendly and made our dining experience enjoyable.
• The staff at the store were chill and helped me find what I was looking for.
• The staff of the company are the backbone of our success.

noun the act of giving a gratuity or small amount of money to someone for a service provided

• Tipping is customary in many countries as a way to show appreciation for good service.
• Hey, don't forget to leave a tip for the waiter at the restaurant.
• I always make sure to tip big when the service is on point.
• Sometimes a little kindness can be like tipping the scales in someone's favor.

noun a type of labor that involves managing and regulating emotions in order to fulfill the emotional requirements of a job

• Many customer service representatives are required to perform emotional labour as part of their job.
• I have to do a lot of emotional labour dealing with difficult clients at work.
• Dealing with Karen's complaints all day is such a drag, it's like emotional labor overload.
• Managing relationships often involves a lot of emotional labour to maintain harmony and understanding.