noun a type of labor that involves managing and regulating emotions in order to fulfill the emotional requirements of a job
In psychology, emotional labour refers to the effort required to manage one's emotions in order to perform effectively in a job or social situation.
In education, emotional labour is relevant for teachers who must navigate complex emotional dynamics in the classroom and manage their own emotional responses to students.
In sociology, emotional labour is often studied in the context of gender roles and expectations, particularly in service industries where workers are required to display certain emotions to customers.
In customer service, emotional labour is a key aspect of interacting with clients and maintaining positive relationships through emotional regulation.
In human resources, emotional labour is considered in terms of employee well-being and the impact of job demands on mental health.
Writers may engage in emotional labour when they have to convey emotions effectively through their writing, such as in novels or scripts. They may also need to manage their own emotions when dealing with feedback or criticism.
Psychologists often perform emotional labour when working with clients to help them navigate and process their emotions. They may also need to manage their own emotions when dealing with difficult or challenging cases.
Customer service representatives frequently engage in emotional labour when dealing with customers who are upset, frustrated, or angry. They must remain calm, empathetic, and professional while addressing customer concerns.
Nurses often perform emotional labour when caring for patients who are in pain, distress, or facing serious health issues. They must provide emotional support, empathy, and comfort to patients and their families while managing their own emotional responses to challenging situations.
Teachers may engage in emotional labour when supporting students who are struggling academically, socially, or emotionally. They must provide encouragement, empathy, and understanding while managing their own emotions in the classroom.