noun a quality of being unfriendly or rude in a bad-tempered way
Surliness can negatively impact customer interactions and satisfaction, leading to poor reviews and decreased customer loyalty.
Surliness in the workplace can create a toxic environment, hinder teamwork, and reduce productivity.
Recognizing and managing surliness in oneself and others is an important aspect of emotional intelligence, as it can affect relationships and overall well-being.
In the world of writing, surliness can be reflected in a character's dialogue or behavior to create conflict or tension in a story.
A psychologist may encounter surliness in clients who are resistant to therapy or defensive in their interactions.
Dealing with surliness from customers is a common challenge for customer service representatives, who must remain professional and calm in such situations.
Law enforcement officers may encounter surliness from individuals they are interacting with, requiring them to maintain control of the situation and de-escalate any potential conflicts.
Teachers may have to address surliness from students in the classroom, using strategies to address the underlying issues and promote positive behavior.
A retail manager may need to address surliness among staff members or customers, ensuring a positive and respectful environment in the store.
Human resources specialists may need to address surliness in the workplace, providing support and guidance to employees to improve communication and relationships.
In a legal context, surliness from opposing counsel or witnesses can impact the tone of a case and require careful management by legal counsel.
Healthcare providers may encounter surliness from patients who are frustrated or anxious, requiring empathy and communication skills to address their concerns.
Politicians may face surliness from constituents or opponents, necessitating diplomacy and strategic communication to navigate challenging interactions.