Customer Experience Vocabulary

noun an emotional state or reaction

verb to experience an emotion or physical sensation

adjective having the ability to perceive or experience emotions or sensations

adverb used to describe how something is felt or experienced

• I feel a sense of responsibility towards my team as their leader.
• I feel like going for a walk in the park today.
• I feel totally pumped for the concert tonight!
• When I listen to classical music, I feel like I'm floating on air.

noun a store that sells goods directly to the public

• The retail store offers a wide range of products for customers to choose from.
• I'm going to swing by the retail store to pick up a few things.
• Let's hit up the retail store for some shopping.
• The retail store is like a treasure trove of hidden gems waiting to be discovered.

adjective describing something that is smooth, continuous, and without any visible seams or interruptions

• The integration of the new software was seamless and caused no disruptions to the workflow.
• The transition to the new team was seamless - everyone made me feel welcome right away.
• The way she handled the situation was so seamless, like she had it all under control.
• The colors of the sunset blended together seamlessly, creating a beautiful and peaceful scene.

adjective Not conspicuous or attracting attention; inconspicuous.

• The unobtrusive design of the new building blends seamlessly with the surrounding architecture.
• I appreciate how unobtrusive the waiter was during our meal, never interrupting our conversation.
• I like how the security guard was unobtrusive, just chillin' in the corner and not bothering anyone.
• Her unobtrusive presence at the party went unnoticed by most, but she was quietly observing everything happening around her.

noun a type of retail that integrates different methods of shopping, such as online, in-store, and mobile

adjective describing the integration of multiple channels in retail operations

• The company implemented an omnichannel marketing strategy to reach customers through multiple channels.
• I love how this store offers an omnichannel shopping experience, I can shop online or in person.
• Omnichannel marketing is like hitting customers from all angles, it's pretty cool.
• Being omnichannel in your approach to problem-solving means considering all possible solutions before making a decision.

noun a social event or activity where people are invited to celebrate a special occasion such as a wedding or anniversary

adjective relating to or suitable for engagements or social gatherings

• The couple celebrated their 10th engagementsary with a lavish dinner party.
• We're going out for drinks tonight to mark our engagementsary.
• Can't believe it's been a whole year since our engagementsary!
• Their love for each other only grew stronger with each passing engagementsary.

noun a blend of shopping and entertainment, typically involving retail experiences that incorporate entertainment elements to attract customers

• The new shopping mall is incorporating shoppertainment elements to attract more customers.
• I love going to malls that offer shoppertainment, it makes the experience more fun.
• Let's hit up that mall with all the cool shoppertainment stuff.
• The company's marketing strategy is like a shoppertainment show, keeping customers entertained while promoting products.