Customer Feedback Terminology

noun a statement that a situation is unsatisfactory or unacceptable

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• The customer lodged a formal complaint with the company regarding the faulty product.
• She's always complaining about the long hours at work.
• Stop whining and just deal with it.
• His constant complaints were like nails on a chalkboard.

verb past tense of displease

adjective expressing dissatisfaction or annoyance

• The customer was displeased with the quality of service provided.
• I could tell she was really displeased with the outcome of the project.
• He was totally displeased with how the party turned out.
• The artist was displeased with the way the colors clashed in his painting.

noun a feeling of annoyance or dissatisfaction

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• The customer expressed her displeasure with the quality of the product.
• She was not happy with how the event turned out.
• He was totally bummed about not getting the promotion.
• The dark clouds looming overhead reflected his deep sense of displeasure.

noun NPS

• The company uses NPS scores to measure customer satisfaction.
• Have you seen the latest NPS results? They're not looking good.
• I heard our NPS is tanking, we need to step up our game.
• Improving our NPS is like planting seeds for future success.